Remote Deposit for Business Accounts U.S. Remote Deposit is a convenient, no-fee service where you can use your Smartphone or personal computer to safely electronically deposit U.S. Dollar checks drawn on U.S. Banks to your RBC. You can attempt to re-enroll in CRA Direct Deposit with RBC Online Banking or RBC Mobile or directly on the CRA website CRA Direct Deposit Enrollment, or if you do not have a CRA My Account, you can. Direct deposit functions like depositing a physical check without the additional step of receiving the check yourself. The transfer happens entirely online, and that makes direct deposit more convenient, less time-consuming, and more secure than using paper checks. Direct deposit is a popular way to get your paycheck, but that isn’t the only use. Receiving benefits from the Canada Revenue Agency? Set up direct deposit from home and have your cheques deposited into your RBC account. Set up direct depos.

Send Us a Message

Important Information

We’re currently receiving a significantly higher than normal volume of inquiries by email and secure message, and are working hard to respond as quickly as possible. Due to the demand, it is taking several days longer than our typical 24 hours to respond. We thank you for your patience, and apologize for the delay.

Need help and want to avoid calling in? Check out RBC Direct Investing Site Information & Do-It-Yourself Tips

Are you an RBC Direct Investing client?

To protect your privacy, we do not provide information about your account through non-secure email. Please sign into RBC Direct Investing to send us a secure message.

Email Us

Attention: Warning

Please fill out the email form and we'll get back to you as soon as possible. For order-related inquiries or to pass along instructions about your account, please call us.

Attention: Confirmed

Your comments have been sent successfully.

As we work to respond to a significantly higher than normal volume of email inquiries, please note that it may take up to several days to respond. We apologize sincerely for the delay and appreciate your understanding.

Attention: Processing Error

We're sorry an error has occurred and we could not send your request. Please try again in a little while.

Mail & Fax

RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5

Fax: 1 (888) 722-2388

Banks With Early Direct Deposit

This page shows your options for direct deposit with My Account.

Please choose one of the following three options:

Rbc Bank Direct Deposit Form

• Continue to manage direct deposit
  If you do not want the CRA and ESDC to share your information, or if you are not receiving CPP payments, choose this option.
  
• For payments from the CRA, use the deposit information on file with ESDC
  To choose this option, you must be receiving CPP (Canada Pension Plan) payments. This option will let the CRA ask Employment and Social Development Canada (ESDC) to send your deposit information to the CRA. The CRA will use that information for your CRA account.
  
  
• View or update your direct deposit information for income tax refunds, WITB payments, and GST/HST credit payments, and share the information with ESDC
  To choose this option, you must be receiving CPP payments. This option lets you send deposit information to ESDC for your CPP payments, and you can update information and send it to ESDC for your CPP account.
  

After choosing your option, select “Next.”

Consent to share direct deposit information

If you choose to have your deposit information shared between the CRA and ESDC, select “I agree,” followed by “Next.” To return to the previous page, select 'Previous.'
If you decide to not allow your information to be shared between the CRA and ESDC, select “I do not agree” followed by “Next.” Then you will see the “Manage direct deposit” page.

Rbc Direct Deposit Form

Direct deposit confirmation

This is confirmation that your banking information has been accepted by the CRA and that the information will be sent to ESDC to use for your CPP payments. To exit the direct deposit application, select “Return to home page.”

Request to share information is not accepted

Rbc Direct Deposit Processing Time

If ESDC does not accept your request to share information, you will receive the following message:

Rbc Direct Deposit Information

“ESDC was unable to process your request to share your Direct Deposit information. Please contact ESDC at 1-800-277-9914 for more information.”

Rbc Direct Deposit

Non-acceptance could be for several reasons: for example, you do not receive CPP payments; or your family name or date of birth on file with ESDC does not match CRA records.
This message will stay on your account for three months.